Frequently Asked Questions

 How can I get the information about the funds balance under the contract?

To inquire about the finds balance under the contract you need to use the Client Area service on the official website of the Production Association Belorusneft. Besides you can contact the corporate client department of the enterprise with which you have concluded the contract.


  Our company would like to carry out fuelling operations at Belorusneft fuel filling stations for non-cash payment. What do we need to do?

To start using Belorusneft fuel cards you need to contact the most suitable corporate client department to get consultation on work conditions. After concluding a contract and receipt of fuel cards you may fuel vehicles for non-cash payment.


  How can I get the report on the amount and price of sold oil products, goods and services by e-mail?

You need to contact the corporate client department of the enterprise with which you have concluded the contract to sign a supplementary agreement that would contain the e-mail address for the monthly sent reports.


  How can I restore the lost fuel card?

You must immediately fax a letter to block the lost electronic card to the corporate client department of the enterprise with which you have concluded the contract. In order to obtain a new fuel card you need to contact the corporate client department of the enterprise with which you have concluded the contract.


  We have made payments for topping up the funds for fuelling vehicles to the fuel card organization. When can we start fuelling by the card?

You will be able to fuel your car after the information in the system is updated, which is performed according to the schedule.


  What shall be done to pay tolls with Belorusneft fuel cards?

To pay tolls you need to have permission on the fuel card for payment of goods and services, transit. In order to change parameters of the card with the addition of such permission you need to contact the enterprise with which you have concluded the contract on fuel card service.


  How can I get the information on availability and prices of goods and services at fuel filling stations?

The information on Belorusneft fuel filling stations can be found in the Find a station section on the website. Here you can find the location and telephone numbers to get the details you are interested in.